CRMADDON's Online Help DIAL|IT
- Control - Executes all calls that were scheduled by you or your colleagues directly from a to-do list.
- Simplified Calling - Selects a particular phone number with a click or calls directly from the clipboard. Speed- or direct dialing is also available.
- Quick Information - Shows all relevant information related to an incoming call immediately.
- Multi Tasking - Creates a new contact for an unknown incoming number or adds it to an existing contact. Takes notes and outlines new activities during the call.
- Reporting - Writes detailed reports from your history.
- Organization - Adjusts group affiliations during the phone conversation (only possible with the Professional/Callcenter version).
- Workflow - Creates and sends emails automatically generated by user defined report templates for the direct initiation of further steps during the conversation (only possible with the Professional/Callcenter version).
- Multi Client Capability - In case you are working for several companies, the DIAL|IT Callcenter version enables you to identify which company the incoming call is related to.