Support
This is the place for all questions or problems with Dial IT.
| Function | Description |
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If you have a technical problem with Dial IT (error messages, closing of ACT!,...), please increase the TraceLevel (we recommend TraceLevel 4) and restart ACT!. Reproduce your steps to evoke the error again. Then send us your Logfiles clicking on the provided link. ATTENTION: If the TraceLevel is > 0, all functions will slow down (PopUp, Dialogues,...). Please reset it to 0. TraceLevel 0: None : only system errors are logged 1: Tapi : + standard Tapi functions are also logged 2: Advanced : + advanced system errors 3: Extended : + extended system and Tapi errors 4: Professional : + adjust with problems of Tapi functions 5: Most : + only if requested by the Support |
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Clicking here will open a window. Enter here a short but precise description of the error. Please use this function only, if we ask you to do so. The logfiles will then be automatically sent to our support for checking. If you have already created a ticket, enter here the ticket number in order to enable a proper assignment. |
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Please click on 'Open Remote Session', only if we have expressively asked you to do so. After the click, the support program PCVISIT will open allowing us remotely access to your PC - for better advising you. You will get a Session ID which you have to enter into the box. Press 'Connect' to start the advise. Press 'YES' to release your screen, by pressing on the white hand icon you give us control over your mouse and keyboard. You can end the advising at any time by pressing the F12 key or the red telephone. |
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For all problems or questions regarding Dial IT click here to create a ticket. |
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Opens a special window displaying the technical logfile. |
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This Icon leads directly to your AddOn manual. |
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This thumb tack brings the window to front. |
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Click here to save the modified settings and / or close the configuration window. |
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Here you can check with just a single mouse click, whether an update is available. |