Sending report/email templates by email
With Dial IT CallCenter you are able to send email and report templates at the same time you are talking by phone. Function Description
In History Pop Up you can see a new window "Email and Report". If you setup everything in Configuration, you should press Standardsettings button. Fields EmailProfile, EmailAccount, Password, CC, BCC, Email Template and Report Template will be loaded automatically.

Subject
Here you can write any subject for email / report template or choose one from Regarding field above.
Use report as Emailtext
Your Report template will not be sent as attachment, but as Email body / text
See also