Multi Company Dialing
Specify in this tab settings for multi Company dialing.
For example you receive calls and make calls to different Companies and would like to identify such calls and separate them by Companies. Adding Prefix will separate them and make easier to identify such calls.
|
Function |
Description |
| Prefix Groupfield (incoming calls) | Add here a prefix for your incoming calls so that you could identify which Company the caller is calling from. Such information can be provided by your phone Company |
| Prefix Groupfield (outgoing calls) | Here the prefix for outgoing calls can be specified, so that the called Contact could see that the call is from your Company. |
| Prefix Contactfield (outgoing calls) | Here the prefix for outgoing calls can be specified, so that the called Contact could see that the call is from your Company. In this case the prefix is saved directly in Contacts if Groups for example are not used. |
| Show groupname in Alert-Popup | Check this box in case you would like the Group Name to appear in the Alert Pop up |
| Save history/note for group, too | Check this box if you would like to have History or Note saved for the group as well |
| Define Email Template | Specify here a path to the email template you would like to use |
See also
Call Center settings
Email-Report Settings
New contact