Email-Report Settings
Call Center edition allows you to send email about the topic you discuss at the same time while talking to your interlocutor. In Dial IT Call Center configuration you will see this window:
You can send email and/or report as attachment. In each template you can display static and dynamic information. Dynamic information, such as values from a database (which comprise the main report data) or service information (such as current user name or page numbers) changes through a report. Static information is text or images that aren't obtained from a data source, and therefore don't change throughout the report, and don't depend on the current computer.
See also
Call Center settings
New contact
Multi Company Dialing
