Call Center settings
If you have several companies (e.g. Crmaddon, Voipaddon and Glcomputing) then you can define what company should be displayed in your client’s computer or telephone. You will dial from special telephone number that belongs to your particular company. For example, you call to one of your contact as Crmaddon, and to other contact as Voipaddon.
You can take an advantage of the following function if your phone system provides the option to use several phone numbers. This function needs to be configured in your phone system - therefore you need to talk to the person who is supporting your phone system.
You need to set up numbers for companies you have. In your ACT! go to Tools => Define fields and create a new field named “Belongs to company”. Put there numbers for every company, e.g.:
Your telephone system will automatically match each company to a particular telephone number. Then you only need to fulfill “Belongs to company” field for each contact and call to your particular client from your special telephone number.
See also
Email-Report Settings
New contact
Multi Company Dialing