This option allows moving the license to another machine. It is possible to change computers only twice then it will not be possible to reset a license. For example if you have a single machine license you can change the computer twice. In case you need to do this more times you will need to create a ticket for our support team.
To remove the computer you need to click 'License and support' button
and then select Wizard for Registration on the License tab:
On the opened window you will need to select 'Remove computer from license' option.
Then you will need to provide your license information and proceed by clicking 'Next'.
On this window you need to select connection options you have. If you have direct connection to the Internet, then select 'No proxy' option:
On the next window, please select an option you would like to proceed with: whether you would like to deactivate a local computer or select another machine from the list:
If you need to deactivate some other machine, please select 'Other computer' option, the following window will open:
Here you can select the computer you would like to deactivate, click 'Run deregistration' button to proceed further.
If you select 'Local Computer' option, the system will ask you to confirm deactivation:
Click 'Yes' to proceed with deactivation:
Once the system finishes license key checking, the following text will appear notifying that the deactivation was completed:
Click 'Next' button to proceed and then 'Finish' to close the Wizard.
If you experience any issues and need our assistance, please click the following button at the bottom of the Wizard to create a support ticket
To open our User Manual, please click
button at the bottom of the Wizard.