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Request Support
We offer support via remote session (chat). In preparing yourself for this online meeting, follow these steps:
- Please make sure you are enquiring during our support business hours from 1:00am till 1:00pm CST (on business days).
- Download and run TeamViewer (TeamViewer leaves no traces on your computer since it is a zero-footprint software). The program will automatically provide you with a session ID and a password.
- Open a Chat session by clicking on the Live Support Online button located in the top right corner on every page of our website, and return the TeamViewer session ID and password to our support engineers.
- Leave TeamViewer and the Chat tool running until our support person contacts you. Occasionally this may take some time, depending on how busy they are.
Note: TeamViewer must be running uninterruptedly during the remote session. If for any reason TeamViewer is being closed from your end you need to go back to step 3.
Note 2: If it takes unreasonably long for a support person to process your request (longer than 60 minutes) please make sure you sent your support request during our business hours and your computer is being monitored while you’re waiting.
To be able
to help you quickly and competently we require certain details:
- The product‘s license number
- Where and when did you purchase the product?
- Which version of ACT! has been used when you did the first install of the add-on?
- Which version of ACT! is currently installed on your computer?
- Please make sure you direct your support inquiry to the right department. Replying to a "General" query takes typically longer as it has to be re-directed to the concerned support unit.
- Finally, please describe the problem in one sentence (what is the add-on supposed to do, what’s it actually doing or not doing, what’s the difference to the state before, what has changed?)
See also