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Free Support

Free support is provided for the first installation  and all technical questions. The support is provided via our Ticketing System. Before submitting a ticket to our support team, please read our User Manual and check if the issue is already described in our Knowledge Base. In case you cannot find a solution to your issue in our documentation, please submit a ticket to our support team. 

To submit a ticket, please follow the below steps: 

  1. Open our Ticketing system                                                                                            
  2. Select your addon    
  3. Describe the issue in the following form    
  4. In some cases it might be necessary to attach some screenshots with the errors or send schemas and databases.                                                                                            Please attach those documents to your ticket and if the files exceed 1 Mb, please send them via our "Send File" form.  
  5. Click  "Submit" button to create your ticket



See also

Paid Support
Request support